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Customer Service

 

Hours: 8:00 AM - 5:30 PM

 

Address: 200 Commerce Street

 

(drive-thru and night deposit accessible from Converse Street )

 

Telephone: 864-582-6375

 

Sewer Rates

Effective August 1, 2008

Base Charge -- $1.50 Per Bill

Volume Charge -- Per 100 Cubic Feet

Collection -- $1.17

Treatment & Transportation -- $2.96

Volume Charge -- Per 100 Gallons

Collection -- $0.1564

Treatment & Transportation -- $0.3957

1.    User charge rates shall be based upon water consumption as recorded by water service agencies.

2.    One cubic foot equals 7.48 gallons.

3.    The sub-district is a part of the district and is Sub-District B (Metropolitan Sub-District B).  Contact Sub-District B (Metropolitan Sub-District B) for sewer user charge rates levied by that sub-district.

4.    A reconnection charge of $250.00 will be made if service is disconnected by the district for nonpayment of charges. A charge of $125.00 will be made whenever the user bill is paid prior to disconnection while district personnel are at the user location.

5.    There shall be a late charge of $10.00 or 1-1/2% per month of the user charge bill, whichever is the larger of the two, against any bill 25 days past due, which is billed on a district card. There is no late charge on sewer for users billed by any water supply agency.

 

 

 

 

Access your Billing Information From Your Computer using eAccess. Click here for more information

 

 

 

 

 


 

 

You've Got Choices!

There are several ways you can pay your water bill:

 

   By Mail, using the return envelope provided with your bill

   At our office, at 200 Commerce Street

Ø  Payment counter in lobby

Ø  Drive-thru window (at rear of office)

Ø  After hours night depository (at rear of office)

   Automatic Draft, by calling Customer Service at 864-582-6375 to enroll at

     no cost

   Online, using your Visa or MasterCard credit/debit cards

            Enroll in eAccess

   By telephone, using your Visa or MasterCard credit/debit cards by calling

    Customer Service at 864-582-6375

Customer Service representatives will work with anyone experiencing a valid hardship in paying a bill to make sure that water and sewer service is not disrupted.

 

 

Other Customer Service Information

              Physical Address                                  Mailing Address

  200 Commerce Street                           Post Office Box 251

  Spartanburg SC 29306                        Spartanburg SC 29304

 

             Office Hours                                          Drive-Thru Hours

 Monday – Friday                                  Monday – Friday

 8:00 a.m. to 5:30 p.m.                            8:00 a.m. to 5:30 p.m.

 

 

                              Customer Service Center

                                         864-582-6375

                             Establish Service                         Transfer Service

                                                     Disconnect Service

                             Billing Inquiries                            Account Inquiries

 

                              After-Hours Emergencies

                                       864-585-8296

 

You can also email your questions to: Customer Service Supervisor

 

 

 

Site Map

 

 

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